Everything you need to know about Miss Sophie Nail Wraps, UV Gel Wraps, Press On Nails, orders, and more.
1. General Questions
What do I do if the Nail Wraps or Press On Nails don't fit me?
Our Nail Wraps come in 7 different sizes. If some sizes still don't fit you, you can simply trim them to size. This works best while they're still on the backing paper. Our Press On Nails come in 16 different sizes. If some sizes still don't fit you, you can file them down at the sides.
Where can I find the exact measurements of the Nail Wraps or Press On Nails?
The exact measurements vary depending on the design and product type. For example, the largest strip in our UV Gel Wraps is 17 mm wide. You'll find the full size details for each set directly on the respective product page under "Package Contents." If you can't find the information you need there, we're happy to help via our Contact Form.
What's the difference between the classic and the UV Gel Nail Wraps from Miss Sophie?
It's in the application! Applying our classic Nail Wraps requires sealing with our Top Coat. For removal, we recommend our Nail Wrap Remover. Applying our UV Gel Nail Wraps requires curing under our UV Led Lamp. For removal, we recommend our Care Pen.
Do your manicure options also work on very short nails?
Of course! Our Nail Wraps adapt to different nail shapes and are therefore also suitable for very short nails. If you split the wrap down the middle, one wrap can even work for two nails. For very short nails, you can also use nail scissors instead of a file to trim them. Unlike our Nail Wraps, our Press On Nails can lengthen your nails, which makes them great for very short nails!
Can I use your manicure options on very brittle nails as well?
Absolutely! Our Nail Wraps and Press On Nails are gentler than a classic salon manicure, since there's no need for filing or buffing down the top layer of the nail. The products also contain no harmful ingredients and strengthen the natural nail, which can even help your nails recover and grow back healthy!
My nails are especially wide or have an unusual shape (e.g. a curve). Will your products still fit?
Our sets include several different sizes, so a suitable size is included for most nail shapes. With a stronger curve of the natural nail or especially wide nails, it's possible that one size won't sit perfectly. In that case, try out different sizes from your set to find the one that fits you best. You can also carefully trim or gently stretch Nail Wraps if needed.
Can I stick your classic Nail Wraps onto Press On Nails or UV Gel Nail Wraps?
Yes! You can apply our classic Nail Wraps on top of Press On Nails as well as UV Gel Nail Wraps - whether they're from Miss Sophie or another brand.
Who are the Press On Nails for, and for which occasions, compared to Nail Wraps?
Our Press On Nails are perfect for anyone who wants quick variety - whether for everyday life or a special occasion. Since, unlike our Nail Wraps, they can also change the shape and length of your nails, they're especially practical if you want to try out different nail lengths without growing out your natural nails.
Can I lengthen my nails with the Nail Wraps?
No, our Nail Wraps and UV Nail Wraps aren't designed to lengthen nails - they're meant to beautify and strengthen your natural nail. They're applied directly onto your existing nail and don't extend it. If you want to lengthen your nails, we recommend our Press On Nails.
Why isn't a cleansing pad included with some sets?
Package contents can vary slightly depending on the set and product line - some sets include a cleansing pad or wipe, others don't. You can just as easily clean your nails with a lint-free pad and some nail polish remover instead. You'll always find the exact package contents on the respective product page under "Package Contents."
Where can I find detailed instructions or videos on how to apply your products?
Detailed step-by-step instructions for all our products can be found on our blog under "Product Manuals" at miss-sophie.com.
2. Availability & Product Range
When will a sold-out design be back in the shop?
Unfortunately, we can't always tell you whether and when a sold-out design will be available again. It's best to keep an eye on our online shop, our social media channels, and our newsletter, as we post regular updates about our designs there.
Why can't I find a design you've advertised in your online shop?
Some collections are available exclusively through certain retail partners (e.g. drugstores) and aren't part of our own online shop. If you can't find a design with us even though we've advertised it, it may be one of these exclusive partnerships.
Is every Nail Wrap design also available as a UV Gel Wrap and as a Press On Nail?
No, not every design is automatically available across all three product lines (classic Nail Wrap, UV Gel Wrap, Press On Nail). We're constantly expanding our range, though - it's best to keep an eye on our shop, our social media channels, and our newsletter so you don't miss anything.
Why can't I select a new design in a set or refill set yet?
New designs are often available exclusively as Early Access for our newsletter subscribers for a short time before they're officially available to everyone in the shop and in sets. So if you can't select a design yet, check back again in a few days or sign up for our newsletter to be notified right away.
Will discontinued products (e.g. the original Base Coat) be added back to the range?
This can happen, but it's not guaranteed. Some products, like our original Base Coat for Nail Wraps, are permanently discontinued in that form. Don't worry: a Base Coat isn't strictly necessary for applying our products anyway. We'll always keep you updated on any news through our channels.
3. Ingredients, Allergies & Manufacturing
Are Miss Sophie products HEMA-free, vegan, and cruelty-free?
Yes! All Miss Sophie Nail Wraps, UV Gel Wraps, and Press On Nails are HEMA-free, vegan, and cruelty-free.
I have a known acrylate or UV allergy. Can I still use your products?
Unfortunately, we can't give you a blanket answer, since individual allergies can vary a lot. Even though our products don't contain 2-Hydroxyethyl acrylate (2-HEA), our UV Gel Wraps may contain other acrylates or acrylate derivatives (e.g. Acrylates Copolymer, PPG-3 Glyceryl Ether Triacrylate), to which some people with a known acrylate allergy may also react sensitively. If you've had allergic reactions to UV-curing nail products before, we recommend seeking medical advice beforehand (for example from a dermatologist) and, if in doubt, testing the products on just one nail first. Our classic Nail Wraps aren't cured with UV light, so they may be an alternative for you.
What ingredients do the classic Nail Wraps contain?
Our classic Nail Wraps contain: Ethyl Acetate, Nitrocellulose, Acrylic Acid, Adipic Acid, Titanium Dioxide, Butyl Acetate, Epoxy Resin, Acrylate Copolymer, Acetyl Tributyl Citrate, Isopropanol, Tris-BHT Mesitylene, Xylene, Potassium Cumene Sulfonate. They do not contain 2-Hydroxyethyl acrylate (2-HEA).
What ingredients do the UV Gel Nail Wraps contain?
Our UV Gel Wraps contain: Acrylates Copolymer, Polyacrylic Acid, PPG-3 Glyceryl Ether Triacrylate, Isopropyl Thioxanthone, Mica, Parfum (Fragrance), and may also contain: CI 15850 (Red 6 Lake), CI 15850 (Red 7 Lake), CI 19140 (Yellow 5 Lake), CI 47005 (Yellow 10), CI 77499 (Iron Oxide Black), CI 77891 (Titanium Dioxide), CI 77000 (Aluminum), CI 77163 (Bismuth Oxide Chloride). They do not contain 2-Hydroxyethyl acrylate (2-HEA). Our UV Gel Wraps also do not contain the substances TPO and DMTA, which have been banned EU-wide in certain concentrations since September 1, 2025.
Do the Press On Nails have their own ingredient list (INCI)?
The Press On Nails themselves don't have a single INCI ingredient list, since they're classified as a finished plastic article rather than a classic polish. They're made from a soft-gel material and contain neither HEMA nor DI-HEMA. Whether they're suitable for an existing allergy mainly depends on the adhesive used and your individual reactions. If you have a known contact allergy to acrylates, we recommend using our adhesive tabs (instead of liquid glue) first, as these are generally considered a more skin-friendly alternative, and testing the Press On Nails on a single finger beforehand.
Where are Miss Sophie products manufactured?
Our Nail Wraps are manufactured in Asia, while our polishes and accessories (e.g. Base Coat, Top Coat, Care Pen) are made in Europe. All designs are developed and created by our team in Berlin - we draw inspiration from current nail trends, fashion, and well-known nail bloggers.
4. Questions About Our Classic Nail Wraps
My Nail Wraps lift at the edges or roll up after a few days. Why is that?
This can have several causes. Make sure your nails are completely free of oil and moisture before applying - even the smallest residue can affect adhesion. Also, always file the edges in one direction only, so the wrap doesn't lift at the tip. In the first 1-2 hours after application, avoid contact with water or lotion so the adhesive can properly cure. If you've already followed these tips and are still having issues, feel free to reach out to us with a few photos via our Contact Form - we'll take a look together with you.
What can I do about unsightly edges right after application?
• Use a glass file: cuts the wrap more cleanly than other files
• Hold the file vertically: file in one direction only, from top to bottom
• Apply Top Coat thinly: a layer that's too thick can cause the wrap to pull together as it dries
• Wrap the nail tip: apply Top Coat to the front edge as well
How do I prevent bubbles or wrinkles when applying?
• File ridged nails smooth: creates an even base
• Degrease your nails: for optimal adhesion
• Choose the right size: if unsure, go with the smaller wrap
• Placement: start in the center and smooth outward toward the edges
• Press down the edges: firmly press the edges once more before applying Top Coat
How can I improve the longevity of the Nail Wraps?
• Before application: Your nails must always be completely free of oil and moisture before applying (including at the edges). Reason: Nail Wraps don't adhere well to oily or damp surfaces. Pro tip: let your nail dry for another 2-3 minutes after degreasing before applying the wrap.
• After application: avoid contact with water or lotion for the first 1-2 hours. Reason: the adhesive needs some time to fully set. Pro tip: do your nails in the evening while watching your favorite show, so they can cure perfectly overnight.
• In summer: don't apply chemical sunscreen directly onto the wraps. Reason: the surface can become matte and sticky, since chemical sunscreen can act similarly to nail polish remover. Pro tip: use mineral sunscreen, or wash your nails right afterward.
Do all designs and colors hold up equally well?
In general, our designs shouldn't show any major differences in longevity. However, depending on the color, structure, or finish (e.g. lighter, darker, with glitter), there can occasionally be small differences in wear behavior. If your Nail Wraps for a particular design come off or chip noticeably faster than usual (for example, after just a few days), that doesn't meet our standard - feel free to reach out to us with a few photos via our Contact Form in that case.
After removing my Nail Wraps, my nails are thin and break easily. What can I do?
This can happen if the top layer of the natural nail is unintentionally removed along with the wrap while peeling it off, which can make the nail tips thinner and more prone to breaking. So when removing, always make sure not to tear the wrap off, but to gently loosen it using the recommended remover. To do something good for your nail afterward, we recommend an intensive nail oil treatment right after removal, along with regular care in the following days. It's also a good idea to give your nail a short break without a wrap or polish so it can recover. If your nail doesn't recover over a longer period, we recommend additionally consulting a professional (e.g. at a nail salon) or a doctor.
My Nail Wraps are hard or difficult to apply when stored in a cool place. What can I do?
This can happen when the Nail Wraps become somewhat hard and stiff due to low temperatures. In this case, don't apply them while still cold, as they could otherwise crack or come off more easily later. It's best to let them rest at room temperature for at least a day before applying them to your nails. Also make sure your hands aren't cold when applying, as this can affect adhesion as well.
How long do the classic Nail Wraps last on the nails?
Our Nail Wraps last up to 3 weeks on the nails. Wear time can vary depending on how quickly your nails grow and how you use your hands day to day. To guarantee the best hold, you should clean your nails with Nail Wrap Remover and push back the cuticles before application. Sealing the Nail Wraps with our Top Coat is also necessary. It was specially developed for our Nail Wraps and seals them with a thin layer.
How many applications does one pack of classic Nail Wraps last for?
A Nail Wrap set includes 24 wraps in 7 different sizes. Occasionally there are also limited sets with fewer wraps, which still include various sizes. If you cut the Nail Wraps in half, one wrap can work for two nails. That means one set is usually enough for 4 applications. A previously used Nail Wrap can't be reused.
What material are the classic Nail Wraps made from?
Our classic Nail Wraps are made from a material similar to nail polish. This makes our wraps ultra-thin, so they sit perfectly on your nails. Sustainability and animal welfare matter a lot to us. All our products are HEMA-free, cruelty-free, and vegan.
What's the advantage over regular nail polish?
Advantages of Miss Sophie Nail Wraps:
• easier, gentler, and faster to apply than nail polish
• longer-lasting than nail polish (up to 3 weeks)
• intricate designs, even without experience as a nail artist
• no smudged or streaked color
• doesn't chip
• vegan, HEMA-free, and cruelty-free
How do I remove the classic Nail Wraps?
The Nail Wraps can be removed easily and gently with our mild Nail Wrap Remover. To remove a Nail Wrap, soak a cotton pad with Nail Wrap Remover, place it on the nail, and let the remover sit for a moment. After a short time, the wrap will loosen and can then be removed like regular nail polish. If any adhesive residue remains at the nail edge, remove it with a bit of nail oil. Please don't just peel the wrap off your nails, as this could damage your natural nails.
Can I apply a Base Coat under the classic Nail Wraps?
If needed and for extra care, an undercoat can be used. Our Base Coat evens out slight unevenness and provides additional protection for the natural nail. If you're transitioning from gel nails back to natural nails, the Base Coat is especially useful.
Is a Base Coat necessary?
No! A Base Coat is not necessary for our Nail Wraps, UV Gel Wraps, or Press On Nails. It can provide extra protection for the natural nail and make removal easier. Depending on your nail type, it may also slightly affect the adhesion of the Nail Wraps or Press Ons. Simply try it out to see what works best for your nails.
Can I seal my classic Nail Wraps with a UV Top Coat as well?
Yes! Instead of our classic Top Coat, you can also seal your classic Nail Wraps with a UV Top Coat and then cure them under a UV lamp.
Does the Top Coat need to be cured under a UV lamp?
No, our classic Top Coat doesn't need to be cured under a UV lamp. It already seals the Nail Wraps with just one thin layer, providing long-lasting hold.
Can I stick one Nail Wrap on top of another as an overlay?
Yes, that's possible! You can definitely layer one Nail Wrap as an overlay on top of another - this is even often recommended for special effects or accent nails. Especially transparent or glittery designs work well for this kind of overlay. To do this, first apply a layer of Nail Wrap to all nails, then apply a second layer as an overlay on top. It's important to press down the wraps well and finish with a thin layer of Top Coat to make the result last longer.
Can I use Nail Wrap Remover to make my thickened or clumped Top Coat liquid again?
No, you should never do this. Our Nail Wrap Remover is designed to dissolve the chemical bonds of nail polish and wraps. If you pour it directly into the Top Coat bottle, it will permanently break down the formula, causing the Top Coat to become dull, clump, and no longer dry properly. Once opened, a Top Coat only lasts for a limited time (you'll find the shelf life on the back of the bottle) - if it no longer applies smoothly, you should unfortunately dispose of it.
Can I also use the Nail Wraps on gel or acrylic nails?
Yes, our Nail Wraps are suitable for both natural nails and gel or acrylic nails.
• Choosing a size: If you're unsure between two sizes, always choose the larger wrap for gel and acrylic nails, since the nail is a bit wider due to the curve of the gel layer.
• Cleaning: Usually not necessary, since gel or acrylic nails, unlike natural nails, don't produce oil.
• Sealing: With a thin layer of Top Coat, or alternatively with gel under a UV lamp.
• Removal: Soak the wrap with an acetone-free nail polish remover on a cotton pad for 1-2 minutes, then carefully peel it off.
How long does an unopened pack of Nail Wraps stay good for?
When stored properly and protected from heat and light, our Miss Sophie Nail Wraps last several years unopened and in their original packaging. Once opened, you should use up your Nail Wraps within 6 months. Please store opened products well packaged in the protective sleeve, in a dark, cool place.
5. Questions About Our UV Gel Nail Wraps
My UV Gel Nail Wraps lift at the edges or roll up after a few days. Why is that?
This can have several causes. Make sure your nails are completely free of oil and moisture before applying - even the smallest residue can affect adhesion. Also, always file the edges in one direction only, so the wrap doesn't lift at the tip, and fully cure it under the UV Led Lamp before doing the final edge filing. If you've already followed these tips and are still having issues, feel free to reach out to us with a few photos via our Contact Form - we'll take a look together with you.
The clear top layer of my UV Gel Nail Wrap has separated from the color layer after curing, or has chipped off. What could be the reason?
The layers of the wrap separating from each other shouldn't happen, of course! This can have various causes, for example:
• Overstretching the wrap during application
• Incomplete curing under the UV Led Lamp
• Water, oil, or hand cream getting under the wrap
• Storage issues (e.g. too warm, too cold, or direct sunlight)
In this case, feel free to reach out to us with a few photos via our Contact Form, and we'll take a detailed look at your case.
What can I do about unsightly edges right after application?
Try this trick:
• Apply the Nail Wrap
• Trim off any excess with nail scissors
• Cure the wrap under the UV lamp first
• File the edges into shape only at the very end
Reason: Before curing, the wrap is still soft and harder to file precisely.
Important when filing: always file the folded-over UV Gel Nail Wrap horizontally along the underside of the nail edge, moving in one direction only - never vertically back and forth, as this can damage the wrap. A good tip is also to run a Nail Care Stick over the edges of the wrap once more after curing, to press it firmly onto the nail.
How do I prevent bubbles or wrinkles when applying?
• File ridged nails smooth: creates an even base
• Degrease your nails: for optimal adhesion
• Choose the right size: if unsure, go with the smaller wrap
• Placement: start in the center and smooth outward toward the edges
• Press down the edges: firmly press the edges once more before curing under the UV lamp
How can I improve the longevity of the UV Gel Wraps?
• Before application: Your nails must always be completely free of oil and moisture before applying (including at the edges). Reason: Nail Wraps don't adhere well to oily or damp surfaces. Pro tip: let your nail dry for another 2-3 minutes after degreasing before applying the wrap.
• After application: avoid contact with water or lotion for the first 1-2 hours. Reason: the adhesive needs some time to fully set. Pro tip: do your nails in the evening while watching your favorite show, so they can cure perfectly overnight.
• In summer: don't apply chemical sunscreen directly onto the wraps. Reason: the surface can become matte and sticky, since chemical sunscreen can act similarly to nail polish remover. Pro tip: use mineral sunscreen, or wash your nails right afterward.
Do all designs and colors hold up equally well?
In general, our designs shouldn't show any major differences in longevity. However, depending on the color, structure, or finish (e.g. lighter, darker, with glitter), there can occasionally be small differences in wear behavior. If your UV Gel Nail Wraps for a particular design come off noticeably faster than usual (for example, after just a few days), that doesn't meet our standard - feel free to reach out to us with a few photos via our Contact Form in that case.
After removing my UV Gel Nail Wraps, my nails are thin and break easily. What can I do?
This can happen if the top layer of the natural nail is unintentionally removed along with the wrap while peeling it off, which can make the nail tips thinner and more prone to breaking. So when removing, always make sure to gently loosen the wrap with the Care Pen instead of tearing it off. To do something good for your nail afterward, we recommend an intensive nail oil treatment right after removal, along with regular care in the following days. It's also a good idea to give your nail a short break without a wrap or polish so it can recover. If your nail doesn't recover over a longer period, we recommend additionally consulting a professional (e.g. at a nail salon) or a doctor.
Sometimes the UV Gel Wraps feel hard when I unpack them. Why is that?
This can happen if the UV Gel Wraps were stored or transported in a cool environment. In that case they'll feel a bit firmer temporarily. No worries: just warm them up briefly in your hands, and they'll become pliable again and apply as usual. Our tip: keep the UV Gel Wraps protected from direct sunlight until use, so they don't cure prematurely.
After about a week, the wraps keep catching in my hair. What can I do?
This can happen if the edges of the Nail Wrap lift or become slightly rough over time. In this case, it's best to apply another thin layer of (UV) Top Coat over the wrap and cure it under the UV Led Lamp - this smooths the surface and edges again and prevents the wrap from catching on hair or clothing.
How long do the UV Gel Nail Wraps last on the nails?
Our Nail Wraps last up to 3 weeks on the nails. Wear time can vary depending on how quickly your nails grow and how you use your hands day to day. To guarantee the best hold, curing under our UV Led Lamp is necessary. It's specifically calibrated for our UV Gel Nail Wraps and cures them within 60 seconds.
How many applications does one set of UV Gel Nail Wraps last for?
A UV Gel Nail Wrap set includes 20 wraps in 7 different sizes. If you cut the UV Gel Nail Wraps in half, one wrap can work for two nails. That means one set is usually enough for 4 applications. A previously used UV Gel Nail Wrap can't be reused. If a size is too small, you can gently stretch it.
What material are the UV Gel Nail Wraps made from?
Our UV Gel Nail Wraps are made from a material similar to UV gel polish. This makes our wraps very flexible yet strong, so they sit perfectly on your nails and last a long time. Sustainability and animal welfare matter a lot to us. All our products are HEMA-free, cruelty-free, and vegan.
What's the advantage over regular UV gel polish?
Advantages of Miss Sophie UV Gel Nail Wraps:
• easier, gentler, and faster to apply than UV gel polish
• saves time and money, since no salon visit is needed
• long-lasting (up to 3 weeks)
• removal with nail oil: no need for elaborate filing or soaking in acetone
• intricate designs, even without experience as a nail artist
• no smudged or streaked color
• doesn't chip
• vegan, HEMA-free, and cruelty-free
How do I remove the UV Gel Nail Wraps?
For removal, we recommend our Care Pen. Apply the oil from the Miss Sophie Care Pen to the edge of the UV Gel Nail Wrap. Before first use, up to 20 clicks may be needed until a drop appears at the tip. Lift the edge of the UV Gel Nail Wrap with a wooden stick to work the oil underneath the wrap. Work your way from one side to the other with the wooden stick, repeatedly adding a bit more oil from the Care Pen under the UV Gel Nail Wraps.
Can I apply a Base Coat under the UV Gel Nail Wraps?
Absolutely! Even though it isn't strictly necessary, a nourishing undercoat like our Miss Sophie Base Coat can be used for very soft or brittle nails. Just make sure it's fully dry before applying the Nail Wraps. Since an undercoat can affect the longevity of the UV Gel Nail Wraps, it's best to try it out on a test nail first!
Is a Base Coat necessary?
No! A Base Coat is not necessary for our Nail Wraps, UV Gel Wraps, or Press On Nails. It can provide extra protection for the natural nail and make removal easier. Depending on your nail type, it may also slightly affect the adhesion of the Nail Wraps or Press Ons. Simply try it out to see what works best for your nails.
Can I seal the UV Gel Nail Wraps with a Top Coat?
Using a Top Coat is optional, since Miss Sophie UV Gel Nail Wraps already contain a semi-cured UV Top Coat. It cures fully under the UV Led Lamp. You're welcome to apply an additional (UV) Top Coat on top. When using third-party products, make sure to test them on one nail first.
Can I use a different UV lamp, or only the Miss Sophie UV LED Lamp?
We recommend using our UV Led Lamp to cure the UV Gel Nail Wraps, since it has the ideal power (6 W) to fully cure the wraps within 60 seconds. With a different wattage, we can't guarantee the same curing time of 60 seconds.
Can I use cuticle oil while wearing UV Gel Nail Wraps?
Yes, cuticle oil can generally be used with our UV Gel Nail Wraps as well. Just make sure the wraps are really dry and adhering well, since if oil gets underneath the wrap, it can cause it to lift.
How long does an unopened pack of UV Gel Nail Wraps stay good for?
When stored properly and protected from heat and light, our Miss Sophie UV Gel Nail Wraps last several years unopened and in their original packaging. Once opened, you should use up your Nail Wraps within 6 months. Please store opened products well packaged in the protective sleeve, in a dark, cool place.
6. Questions About Our Press On Nails
How can I improve the longevity of the Press Ons?
• Before application: Your nails must always be completely free of oil and moisture before applying (including at the edges). Reason: the adhesive doesn't stick well to oily or damp surfaces. Pro tip: let your nail dry for another 2-3 minutes after degreasing before applying the Press Ons.
• After application: avoid contact with water or lotion for the first 1-2 hours. Reason: the adhesive needs some time to fully set. Pro tip: do your nails in the evening while watching your favorite show, so they can cure perfectly overnight.
• In summer: don't apply chemical sunscreen directly onto the Press Ons. Reason: the surface can become matte and sticky, since chemical sunscreen can act similarly to nail polish remover. Pro tip: use mineral sunscreen, or wash your nails right afterward.
Why do the Press On Nails have small edges at the front? Can I file them down and shorten the Press Ons?
These small edges result from the manufacturing molds and are usually only tiny fractions of a millimeter.
• Filing them off: The protruding edges can easily be smoothed with a fine glass file or a gentle sanding file - always file in one direction only, not back and forth.
• Shortening: Even short Press-Ons (Short) can be trimmed further if needed.
• Sealing: Afterward, it's best to seal the shortened edge with a bit of Top Coat, which protects the design from chipping prematurely at the tip.
Do the Press On Nails have a strong curve? I have rather flat nails.
Our Press On Nails have a natural, slight curve, but are flexible enough to adapt well to flatter nail shapes too. The "Extra Short Square" variant has the least curve of all the shapes, but is also the shortest.
How long do the Press On Nails last on the nails?
Our Press On Nails last up to 3 weeks on the nails. Wear time can vary depending on how quickly your nails grow and how you use your hands day to day. To guarantee the best hold, we recommend pushing back the cuticles and cleaning your natural nails with the included cleansing pad before attaching the Press On Nails.
How many applications does one set of Press On Nails last for?
A Press On Nails set includes 32 Press On Nails in 16 different sizes. If a size is too big, you can file it down. If you use our adhesive tabs, the Press On Nails are reusable, and you can decide for yourself how often you want to wear them. To do so, just remove any leftover adhesive tab residue from the back of the Press On Nail.
What material are the Press On Nails made from?
Our Press On Nails are made from a soft gel material. This makes them very flexible yet strong, so they sit perfectly on your nails and last a long time. Sustainability and animal welfare matter a lot to us. All our products are HEMA-free, cruelty-free, and vegan.
What are the advantages of Press On Nails?
Advantages of Miss Sophie Press On Nails:
• long nails in just a few minutes
• 16 sizes - a fit for every nail
• flexible, gentle & reusable (with adhesive tabs)
• saves time and money, since no salon visit is needed
• long-lasting (up to 3 weeks)
• removal with nail oil: no need for elaborate filing or soaking in acetone
• doesn't chip
• vegan, HEMA-free, and cruelty-free
Is a Base Coat necessary?
No! A Base Coat is not necessary for our Nail Wraps, UV Gel Wraps, or Press On Nails. It can provide extra protection for the natural nail and make removal easier. Depending on your nail type, it may also slightly affect the adhesion of the Nail Wraps or Press Ons. Simply try it out to see what works best for your nails.
How do I remove the Press On Nails?
For removal, we recommend our Care Pen.
• Apply oil: Apply the oil from the Miss Sophie Care Pen to the edge of the Press On Nails. Before first use, up to 20 clicks may be needed until a drop appears at the tip.
• Lift the edge: Lift the edge of the Press On Nail with a wooden stick to work the oil underneath the wrap.
• If using liquid glue: Also soak your hands for 10-15 minutes in a bowl of warm soapy water (a bit of oil helps too) to loosen the glue.
• Process: Then work your way from one side to the other with the wooden stick, repeatedly adding a bit more oil from the Care Pen under the Press On Nails.
• Important: Never try to forcibly tear off the nails, as this can damage the natural nail - if they don't come off yet, soak them for a few more minutes instead. Any remaining adhesive residue can then be gently removed with a buffer.
Which of the two adhesive options (adhesive tabs or liquid glue) is right for me?
That's entirely up to your preference!
• Adhesive tabs: Quick to apply, leave hardly any residue when removed, and make the Press On Nails reusable.
• Liquid glue: Provides an especially strong, long-lasting hold, but is a bit more work to remove (best done with warm soapy water and our Care Pen).
If you're unsure, we recommend starting with the adhesive tabs.
Can I buy adhesive tabs or liquid glue separately?
Yes! You can reorder both our adhesive tabs and our liquid glue separately in our shop to reuse your Press On Nails.
7. Payment and Shipping
Which countries does Miss Sophie ship to, and how much is shipping?
• Germany: delivery time 3-5 business days after shipping (DHL Paket insured shipping), shipping cost €4.99 (free from €49)
• Austria, Belgium, France, Italy, Netherlands: delivery time 4-8 business days after shipping (DHL Paket insured shipping), shipping cost €9.99 (free from €59)
• Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Hungary, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, England: delivery time 4-8 business days after shipping (DHL Paket insured shipping), shipping cost €14.99 (free from €59)
• Switzerland: delivery time 4-8 business days after shipping (DHL Paket insured shipping), shipping cost €17.99 (free from €79)
Your order typically leaves our warehouse within 24 hours of being received. During seasonal promotions, order processing may take a bit longer. Thank you for your understanding.
International customers: Import duties, taxes, and fees are unfortunately not included in the item price or shipping costs. These fees are the responsibility of the buyer. Please check with your country's customs office before purchasing to find out what additional costs may apply. Miss Sophie is not responsible for any additional fees or customs charges levied by your country when you receive your package.
How long is the delivery time?
• Germany: delivery time 3-5 business days after shipping (DHL Paket insured shipping)
• Austria, Belgium, France, Italy, Netherlands: delivery time 4-8 business days after shipping (DHL Paket insured shipping)
• Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Hungary, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, England: delivery time 4-8 business days after shipping (DHL Paket insured shipping)
• Switzerland: delivery time 4-8 business days after shipping (DHL Paket insured shipping)
Your order typically leaves our warehouse within 24 hours of being received. During seasonal promotions, order processing may take a bit longer. Thank you for your understanding.
What payment methods does Miss Sophie offer?
At Miss Sophie, you pay securely, quickly, and conveniently. We offer the following payment options:
• PayPal
• Klarna
• Credit card (Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay)
Can I also pay by bank transfer?
Currently, we don't offer payment via classic bank transfer. If you've ordered through Klarna, you'll find all the payment information and the option to pay by transfer directly in your Klarna app. You don't need a separate bank account from us for this.
Who pays the customs fees for my package?
Import duties, taxes, and fees are not included in the item price or shipping costs. These fees are the responsibility of the buyer. Please check with your country's customs office before purchasing to find out what additional costs may apply. Miss Sophie is not responsible for any additional fees or customs charges levied by a country.
Does Miss Sophie deliver to parcel lockers?
Yes! We ship with DHL, so we can also deliver to parcel lockers. Please note that our standard carrier is currently DHL, which is why we're unable to deliver to Hermes ParcelShops.
How do I redeem a voucher?
At checkout, you'll find a field labeled "Discount code or gift card" under your order summary. Enter the code there and click "Apply."
8. Order Information & Delivery Status
Can I change or cancel my order after placing it?
If you'd like to change or cancel your order, please contact our customer service as soon as possible via our Contact Form. Once an order is being processed, we unfortunately can no longer make changes or cancellations.
How can I track the status of my order?
Once your order leaves our warehouse, you'll automatically receive a shipping confirmation by email with your personal tracking number. You can use this tracking number to follow your order at any time via DHL tracking: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html. If you haven't received a shipping confirmation, please also check your spam folder or contact our customer service via our Contact Form - we'll be happy to look into the status of your order for you.
Can I change my shipping address after placing an order?
As long as your order hasn't yet entered the automated shipping process, we can update the shipping address for you. Please contact us as soon as possible via our Contact Form with your order number and the corrected address. If your order is already in the shipping process, we unfortunately can no longer make changes. If the package is then returned to us as undeliverable, we will of course refund your order.
An item is missing from my order, or I received the wrong product. What do I do now?
This shouldn't happen, and we're sorry! Please contact us via our Contact Form and ideally send us a photo of the delivery you received along with your order number. This lets us review the case quickly and send you the missing or correct items free of charge.
My order shows as delivered according to tracking, but it hasn't arrived. What can I do?
We're very sorry about that! Please first check with neighbors, any possible drop-off spots, or your parcel locker to see if the package was left there. If you still can't find it, please contact us via our Contact Form with your order number. We'll then make sure you receive your order again free of charge, or issue a refund.
My order arrived damaged. What should I do?
We're really sorry to hear that! Please contact us via our Contact Form and briefly describe which product arrived damaged - ideally with a photo. We'll send you a free replacement for the affected item as quickly as possible.
When ordering a set (e.g. Starter Set), I get an error message saying I haven't selected all the required products yet. What can I do?
For our set offers, you first need to select all the designs that should be included in the set before you can add it to your cart - this also applies to the free items in the set. Make sure you've selected a design for every position in the set. Once all fields are filled in, you'll be able to add the set to your cart. If you're still having trouble, feel free to send us a screenshot via our Contact Form, and we'll take a look for you.
How do I get an invoice for my order?
If you haven't received an invoice for your order or need a copy, feel free to contact us via our Contact Form with your order number. We'll send you the invoice as a PDF file to your email address. If you need an invoice with a different billing address (e.g. for your company), please provide it directly.
I received an order confirmation even though I didn't order anything. What happened?
In rare cases, this can happen due to technical issues or during larger promotions - for example, if an old email gets accidentally resent. You can simply ignore this email; it won't cause you any disadvantage. If you're unsure whether an order was actually placed in your name, feel free to contact us via our Contact Form so we can check this for you.
I received a package that doesn't match my order. Who can I contact?
We're sorry about that, and it shouldn't happen. Please send us an email via our Contact Form so we can correct your order as quickly as possible.
9. Returns, Exchanges & Refunds
I'd like to return my order. How do I proceed?
Please note: A return is only possible if you purchased your products directly through miss-sophie.com and the 30-day return period hasn't yet expired.
• Get in touch: Contact us via our Contact Form with your order number - we'll then send you a free return label by email.
• Pack it up: Carefully pack the products in a box and include a note with your order number.
• Drop it off: Drop the package with the return label off at a DHL location of your choice.
Refunds are issued only for products that are actually sent back to us.
How long does it take to receive my refund?
Once your return arrives at our warehouse and has been inspected, we'll automatically refund the amount using the payment method you used for your order. Depending on the shipping route, this can take a few business days. If you haven't heard from us after a while, feel free to reach out with your order number and - if available - the tracking number of your return via our Contact Form. We'll check the status for you.
How does the 100% money-back guarantee work?
If you're not satisfied with our products, you can take advantage of our 100% money-back guarantee. Simply reach out to us via our Contact Form, and we'll send you a free return label. Once your return arrives with us and has been inspected, we'll automatically refund the full amount using your original payment method.
Can I exchange my order instead of returning it?
Unfortunately, we don't offer direct exchanges in our shop. However, you can easily send us your unopened products using our free return label. Once the return arrives with us and has been inspected, we'll refund the amount, and you can conveniently reorder the products you want.
Can I return just part of my order?
Yes, a partial return is no problem! Just contact us via our Contact Form with your order number and let us know which items you'd like to return. We'll then send you a free return label. You'll only be refunded for the amount of the items actually returned.
10. Discounts & Promo Codes
My discount code isn't working. Why could that be?
There can be several reasons for this: discount codes often only apply to certain product categories (for example, only Nail Wraps, but not UV Gel Wraps or Press On Nails). Sets and gift cards are also usually excluded from promotions. Please also check whether the code is still valid and whether your cart meets the required minimum order value. You'll always find the exact terms and conditions directly with the respective promotion. If your code still doesn't work, feel free to contact us via our Contact Form.
11. Account & Privacy
I'd like to delete my account and my data. How do I proceed?
No problem! Simply contact us via our Contact Form using your registered email address and request the deletion of your account. We'll then make sure your account and all personal data are completely removed from our system, and confirm the deletion to you.
Where can I find the login area for my customer account?
You'll find the login in the top right corner of our website. If you're visiting our shop on your phone, the login button may be located in a slightly different spot depending on the view - it's best to also check via the menu icon in the top right.
I received an email confirming a newsletter subscription, even though I didn't sign up. What happened?
In rare cases, this can happen due to technical issues or during larger promotions. If you didn't sign up for our newsletter, you can simply ignore this email - it won't cause you any disadvantage. If you're unsure, or if you also received an order confirmation that isn't from you, feel free to contact us via our Contact Form so we can check this for you.
12. Customization & Collaboration
I'm a content creator. Can I collaborate with Miss Sophie?
We'd love to! Through our Insider Program, you can try our products for free with no obligation and also earn a commission on your referrals. Simply sign up at https://insider.miss-sophie.com/register. After signing up, your personal dashboard will open right away, where you'll find all the next steps.
I run a nail or beauty salon. Can I sell Miss Sophie products there?
We're always happy to hear about potential collaborations! It's best to reach out to us via our Contact Form with a bit of information about your salon or shop, so we can forward your inquiry internally to the right team.
Do you offer custom Nail Wraps with your own logo or design?
Custom designs are generally possible with us! However, the minimum order quantity is 1,000 pieces, so that production is economically viable for us. If you're interested in a custom order, feel free to contact us via our Contact Form.
13. Complaints & Warranty
The color of my Nail Wrap differs from the image on the packaging or on screen. Why is that?
Screen colors unfortunately can't always accurately reproduce the actual shade of a design - they can vary slightly depending on the device and settings. It's best to go by the wear photos in our shop instead, which show the color as naturally as possible. There can also be slight color variations between different production batches of the same design. If you're still not satisfied with the color result, you can easily return the products under our 30-day money-back guarantee.
Why does the color differ between a classic Nail Wrap and the UV Gel Wrap version of the same design?
This can indeed happen, since classic Nail Wraps and UV Gel Wraps are different materials made using different manufacturing processes. UV Gel Wraps often appear a bit more transparent due to the material, while classic wraps tend to be more opaque. Your natural nail, lighting conditions, and the thickness of the wrap can also slightly affect the visual color result.
After removing the Nail Wraps, I have dark or greenish discoloration on my nail. Why is that?
This can happen if a small amount of air or moisture gets trapped under the wrap in one spot. In this kind of damp environment, bacteria can multiply and cause a greenish or dark discoloration. It usually looks worse than it is and will normally grow out completely over time, as the nail continuously renews itself. It's best to leave the affected nail without a wrap or polish for a while and keep it dry. If the discoloration spreads, hurts, or doesn't improve on its own, we recommend additionally seeking medical advice.
No oil comes out of my Care Pen. Is it defective?
Before first use, up to 20 clicks may be needed until the oil comes out - this is completely normal, as the pen needs to be activated first. So feel free to click a few more times until a drop appears. If nothing comes out even after that, feel free to reach out to us with a few photos via our Contact Form - we'll find a solution for you.
I bought my product from another retailer (e.g. a drugstore). Can I return or file a complaint with Miss Sophie?
No, unfortunately not. Products you didn't purchase directly through miss-sophie.com can only be returned or reported to the retailer you bought them from - for example, at the relevant drugstore location.
My Miss Sophie UV LED Lamp is no longer working. Am I entitled to a replacement?
If you purchased your UV LED Lamp directly through miss-sophie.com, our statutory warranty applies to any defect within 24 months. In this case, feel free to reach out to us with your order number via our Contact Form. If you purchased your UV LED Lamp through another retailer, such as Amazon, please contact that retailer directly, since the order wasn't processed through our own shipping.
An accessory item (e.g. glass file or Care Pen) arrived damaged. What do I do?
We're sorry about that! Please contact us via our Contact Form and let us know which accessory item is affected. We'll send you a free replacement.
14. Questions About the Company
How did the idea for Miss Sophie come about?
The idea to found Miss Sophie came from a personal experience that founder Sophie Kühn had during a semester abroad in the south of France. She noticed that nail polish chipped especially quickly at the beach. Even the most expensive nail polish couldn't withstand sun and salt water. While researching, she came across a new product. She tested and improved it until she finally arrived at the solution to the original problem - innovative Nail Wraps that replace nail polish or UV gel polish, last longer, and create stylish designs on the nails!
Who's behind Miss Sophie?
Miss Sophie is a Berlin-based startup founded in December 2014. Our team is made up of many creative minds and highly professional talents who continuously enrich the company and fill the Miss Sophie brand with plenty of personality.